Email Delivery
PatronSend sends documents to patrons via email using your DotDigital account.
How Delivery Works
- Document is generated (PDF created)
- Email is queued for delivery
- DotDigital sends the email
- Delivery status is tracked
Delivery Status
View delivery status on any document's detail page:
| Status | Description |
|---|---|
| Pending | Email queued, not yet sent |
| Sent | Email sent to DotDigital |
| Delivered | Confirmed delivered to inbox |
| Opened | Recipient opened the email |
| Bounced | Email bounced (invalid address) |
| Failed | Delivery failed |
Resending Emails
To resend an email:
- Go to the receipt detail page
- Click Resend Email
- Confirm the resend
The original email is marked as superseded.
Delivery Issues
Email Bounced
The patron's email address is invalid or the mailbox is full.
Solution: Update the email address in Spektrix, then resend.
Email Not Delivered
Check:
- DotDigital connection status
- Your sending domain's DNS records
- DotDigital account status
Low Open Rates
If emails aren't being opened:
- Check if they're going to spam
- Review your subject line
- Verify SPF/DKIM/DMARC are configured
Best Practices
Verify Sender Domain
Set up proper email authentication:
- SPF record authorizing DotDigital
- DKIM signing enabled
- DMARC policy configured
Use a Recognizable Sender
Configure your sender name and email so donors recognize it:
- Good:
National Arts Centre <receipts@nationalartscentre.ca> - Bad:
noreply@dotdigital.com
Include Download Link
The email includes a link to download the PDF. This ensures donors can access their receipt even if attachments are blocked.